We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders. business shipping hours:
Monday – Friday | 9AM – 6PM, excluding national holidays
Priority and Priority Express items ordered after daily shipping hours will be processed the next business day. First Class Shipping can take up to 3-5 business days to process. UPS ground my take 1-7 days depending on your location. Items ordered on Friday after 2PM EST, as well as items ordered Saturday and Sunday, will be processed the following Monday. We primarily ship through USPS or UPS.
Please Note: We will not be able to refund the shipping cost as it is directly paid to our providers.
Expedited shipping policy
Items purchased with expedited shipping need to be placed before 2PM EST in order to be processed and shipped out the same day. Orders placed after 2PM EST will be processed and shipped the following business day.
UPS Second Day Shipping
You can expect your order to arrive within 2 full business days when placed by 2pm EST Monday-Friday, excluding federal holidays within the United States.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.
For international orders, if your package is unclaimed and returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded.
We do not provide a return shipping label within our packaging as return international shipments are the customer’s responsibility. We are not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to Createch Unlimited.